COVID-19 – How DNA is helping clients
Update – March 31, 2020
We’re taking added precautions to keep our clients, performers and employees safe during the COVID-19 outbreak. We also recognize that now more than ever, clients turn to us for support and creative positivity. And we’re here to help. Our office remains open and our administrative team are available to you via phone and email. You’ve put your trust in DNA, and we remain committed to you.
To help resolve some of your inquiries, we have created an FAQ below to answer some commonly asked questions.
We remain committed to supporting you and keeping you informed. Thank you for choosing DNA.
Frequently Asked Questions
1) What is DNA doing about COVID-19 for staff and clients?
Our priority is the safety and wellbeing of our employees and our clients. We continue to work closely with international and local public health authorities to monitor the situation regarding the Coronavirus. We will continue to follow the guidance of local and international health authorities to make informed decisions.
2) What happens if my event is cancelled?
In the case of an event cancellation we will honor the booking and work to re-schedule the same performers for you at a suitable time.
3) I don’t want to make payment or sign paperwork in person. What can I do?
DNA remains committed to supporting you through all channels. In the event that a payment or agreement needs to be signed regarding a future booking. We will ease the situation by accepting cheques, credit card and e-transfer. Agreements can be emailed to you and digitally signed to avoid in person meetings and travel until further notice.
4) I have questions about my finances. What can I do?
Feel free to contact us by phone or email to discuss in detail.